Call Center Disgrace Shan Cruz Rivera Video Gets Worldwide Attention
CALL CENTER DISGRACE SHAN CRUZ RIVERA! PLEASE SHARE THIS TO EVERYONE!
The above YouTube video, uploaded by esidesolutions on December 18, showing a certain call center agent named Shan Cruz Rivera making fun of a caller by asking a ridiculous dumb questions is fast getting attention on social networking sites.
Many, especially those in the BPO industry, are totally against this act that might put the whole call center industry in the county at risk.
Even well-known personality like Direk Joey Reyes said his piece on Rivera's behavior (as posted by Jove Francisco on his FB account):
So is this going to make us the CSR capital of the world?" (kagabi ko pa iniisip kung ipopost ko itong video matapos uminit ulo ko watching it, mukhang mas dapat ipost para di pamarisan, wag pamarisan ang unprofessionalism, ang masamang ugali at ang MALING ingles, seriously paano siya nakapasa?)"
Paulo Castro (@pawawawofficial) on twitter said:
if you're blessed enough to have a job and food on your table, don't shit on it."
DDHoliday on YouTube posted:
I absolutely abhor what this person is doing, but to those who are saying this is because he is gay, please pause for a second.
His sexuality didn't have anything to do with what he has done. Anybody, be it straight or gay, can commit such horrific act, so please stop being homophobic.
Going back to him, I hope he realizes that what he has done can jeopardize his entire career, and that it can have a detrimental effect to the whole Call center industry in the Philippines."
FB user Erick Julian Noces said:
Gago ang potek.. Trabaho toh..kung balak mo manggago wag mo idamay ibang tao.. di lang ikaw apektado ng katarantaduhan mo..KAINIS!!!!!!!!!!!!"
Tuberaako said:
Sana pag nabugbog 'to ng mga galit na call center agents (na pwedeng maapektuhan ng tarantadong 'to) e mai-video din at mai-upload ang basag nyang face!"
iamadavaoena explained:
this infringes the callers privacy and this guy is a disgrace from the philippine call center industry. DISCLAIMER: this video doesn't reflect the majority of filipino call center agents. we are honest and responsible customer service representatives. THUMBS UP IF YOU'RE A FILIPINO CALL CENTER AGENT WHO VALUES INTEGRITY"
jdacerunlimited commented:
camera phone on the floor...nonsensical pathetic questions...making fun of the customer...very unprofessional...TERMINABLE OFFENSE/BANNED FROM ALL BPO... tsk tsk tsk dude you are the perfect definition of a PATHETIC LOSER :)
and by the way... disgrace as well sa lahi mo...habang binibigyan nila boy abunda at vice ganda ng magandang image ang kabaklaan e eto ka sinisira mo ang sarili mong lahi :)"
alexortigas requested:
Calling the attention of CCAP. This person should fired and blacklisted! This is an unprofessional act for a Customer Service Representative. If he hates his job, he should have resigned and enjoy his life outside the industry. I wonder what security measures does the BPO company implement on the floor. Cameras or phones are never allowed on the production floor."
The same video can also be seen in Shan Cruz Rivera's facebook account as he personally uploaded it on Friday, December 16, 2011 with title "Call center (security questions) NALOKA SI CUSTOMER!". You might be wondering why? Simple: To get attention. To get popular. To fish out reactions. And boy, he succeed!
Check what his friends has to say about the video:
According to Shan Cruz Rivera's FB (https://www.facebook.com/labshins) page, he is:
1. Highly Educated
2. Enterprising
3. Industrious
He further described himself as: Warm. Kind. Honest. Upbeat. Uncomplicated. Monogamous. Carnivorous. Friendly. Nerdy. Cheeky. Sporty. Bunny. I work hard, study somewhat, cook well, drink fast, and talk a lot.
Awkward nerdy type at times. I'm generally quiet when around new people but my shell breaks after a bit. I like to observe before I put myself into situations.
I like to paint and to dance, eat absolutely anything that crosses my mind, shag thoroughly and at good length, kiss irrespective of location, and crack lewd jokes. I strongly dislike stupid, uncultured, dishonest, inefficient, disorganized and unreliable people.
Check what his friends has to say about the video:
According to Shan Cruz Rivera's FB (https://www.facebook.com/labshins) page, he is:
1. Highly Educated
2. Enterprising
3. Industrious
He further described himself as: Warm. Kind. Honest. Upbeat. Uncomplicated. Monogamous. Carnivorous. Friendly. Nerdy. Cheeky. Sporty. Bunny. I work hard, study somewhat, cook well, drink fast, and talk a lot.
Awkward nerdy type at times. I'm generally quiet when around new people but my shell breaks after a bit. I like to observe before I put myself into situations.
I like to paint and to dance, eat absolutely anything that crosses my mind, shag thoroughly and at good length, kiss irrespective of location, and crack lewd jokes. I strongly dislike stupid, uncultured, dishonest, inefficient, disorganized and unreliable people.
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